Payment and Orders

Q: How can I pay for my items?
A: We accept multiple secure payment methods including Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, Google Pay, Apple Pay, and SEPA Direct Debit for eligible customers. Payments are processed securely to protect your data.

Q: Do I have to pay a deposit?
A: Yes. For bespoke made-to-order items, a 30% deposit is required to start production. The remaining balance must be paid within 5 working days of invoice receipt. Storage fees of £20 per day may apply if payment or delivery is delayed.

Q: Can I cancel or change my order?
A: Deposits on bespoke made-to-order items are non-refundable and cannot be used as store credit. For standard items, you may cancel before dispatch and receive a store credit valid for 6 months. Please contact us immediately if you need to cancel or change an order.

Shipping and Delivery

Q: How long will delivery take?
A: Delivery times vary based on your location and product type:

  • US orders: 10 to 16 business days
  • International orders: 15 to 25 business days

You will be notified once your item is dispatched and when the delivery company contacts you.

Q: How is delivery handled?
A: We use trusted third-party delivery services operating Monday to Saturday from 7am to 9pm. The delivery company will contact you directly to schedule a convenient delivery time.

Q: What if the item doesn’t fit through doorways or into my home?
A: It is your responsibility to ensure the item will fit through all access points. If the item cannot be delivered inside due to space restrictions, the delivery team may leave it outside without assembly. If you’ve paid for assembly but the item won’t fit, the assembly fee will not be refunded.

Q: Can I change my delivery date?
A: Please inform us or the delivery company as soon as possible if you need to reschedule. Last-minute changes may incur additional fees.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note longer delivery times and customs duties may apply for international orders.

Returns, Exchanges, and Refunds

Q: What is your returns policy?
A: Due to the bespoke nature of our made-to-order furniture, refunds are not offered on these items. We do offer exchanges or repairs if an item is faulty, damaged, or not as described. Please contact us immediately with photos and a description of any issues.

Q: How do I return an item?
A: Contact contact@justgiftup.com to initiate a return or exchange. Do not send items back without approval. Return shipping costs are typically the customer’s responsibility.

Q: How long does a refund take?
A: Once we receive and inspect a returned item, we’ll notify you by email. Approved refunds are processed to your original payment method within 4 working days. It may take additional time to appear on your account depending on your bank.

Q: Are there items that can’t be returned?
A: Yes, bespoke made-to-order furniture and gift cards are non-returnable.

Product Care and Assembly

Q: How do I care for my upholstered furniture?
A: Use heavy-duty fabric spray to treat stains and blot spills immediately. Fabric cleaners, including the Dr Beckmann range, are available on our website. All sofa cushions are machine washable for easy care.

Q: Do you provide assembly services?
A: Assembly guides are available for beds, divan beds, ottomans, wardrobes, and dining tables. Assembly service availability depends on your location — contact us to check if we can assist.

Q: Can I upgrade my sofa cushions or add features?
A: Yes! Options include foam cores with feather or fiber wraps, or full feather inserts. You can also add a pull-out sofa bed upgrade for an additional fee. Contact us for quotes and more information.

Ordering and Product Information

Q: Can I see or try the furniture before buying?
A: We operate online only and currently have no physical showroom.

Q: How do I ensure I order the right size and color?
A: Please contact us for fabric samples and detailed measurements to ensure your choice is perfect before placing an order.

Security and Privacy

Q: Is my payment information secure?
A: Absolutely. Our site uses SSL encryption to protect all your personal and payment information during checkout. Look for the padlock icon in your browser’s address bar for secure browsing.

Q: How do you handle my personal information?
A: We respect your privacy and handle all personal data in accordance with our Privacy Policy. You can review it on our website for full details.

Contact Us

If you have any further questions, don’t hesitate to reach out: